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Issue SC-8842 · Login failure clusterActive
  • New

    Captured from Zendesk

  • In review

    Classified · severity critical

  • Assigned

    @devon · Platform Engineering

  • Fix in progress

    IdP cert rollback PR #4821

  • Testing

    Staging validation pending

  • Resolved

    Login success rate restored

  • Closed

    Post-mortem scheduled

Owner

@devon · Platform Engineering

SLA: 4h remaining

Root cause

IdP certificate rotation broke session persistence.

Repair log
  • 14:02 Rollback PR opened
  • 14:18 IdP cert reverted
  • 14:30 Staging test in progress

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