Resolution

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Incident summary · SC-8842Generated
What happened

Login failures spiked after v2.14 deploy due to IdP certificate rotation.

Impact

847 users blocked · 62% enterprise · est. $42k revenue at risk

Root cause

Session middleware rejected new IdP cert fingerprint.

Resolution steps
  1. Reverted IdP cert
  2. Deployed hotfix PR #4821
  3. Validated in staging
  4. Gradual prod rollout
Lessons learned

Add cert rotation to pre-deploy checklist · expand auth integration tests

Follow-up

Post-mortem scheduled · monitoring alert added

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