"App crashes on save"
"Crash when clicking save on mobile"
→ Same category: Bug
Analysis
Know what kind of issue you're dealing with.
Different teams describe the same problem differently. SnagCell normalizes language into consistent categories.
Same problem, different words — one category
"Double charge"
"Card charged twice for one invoice"
→ Same category: Billing Problem
"Suspicious login"
"Unknown IP accessed admin panel"
→ Same category: Security Concern
"Dark mode"
"Please add dark theme to dashboard"
→ Same category: Feature Request
"Vendor delay"
"Fulfillment partner missed SLA"
→ Same category: Operations Issue
"Wrong metrics"
"Revenue dashboard off by 12%"
→ Same category: Data Problem
"How do I export?"
"Can't find CSV export button"
→ Same category: Support Issue
Every issue becomes a trackable cell.
Capture every snag. Resolve with clarity.